FAQ’s

Frequently Asked Questions

1. What is Romfeel’s return policy?
If for any reason you’re not happy with your order, you can return it within 7-10 days of receipt. Product must be in their original condition with tags attached. Please visit our Returns page for more details on the process and to initiate a return.

2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also check the status of your order by logging into your account on our website.

3. What sizes are available?
Romfeel offers a range of sizes from Small to XXL. For detailed sizing information, please refer to our Size Guide. If you need further assistance with sizing, our customer service team is happy to help.

4. Do you offer international shipping?
Yes, we do offer international shipping to selected countries. Shipping costs and delivery times will vary depending on your location. Please refer to our Shipping Policy for more information.

5. How can I contact customer service?
You can reach our customer service team via email at support@romfeel.com or by contact number 7400419174. Our team is available to assist you from Monday to Saturday from 10 AM to 6 PM. 

6. Are your clothes sustainably sourced?
At Romfeel, we are committed to sustainability and ethical practices. We work with suppliers who adhere to environmentally friendly and ethical standards. For more details on our sustainability efforts, please visit our Sustainability page.

7. Can I change or cancel my order after placing it?
Once the order is placed, it is processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible. While we cannot guarantee changes or cancellations once the order is in processing, we will do our best to accommodate your request.

8. Do you offer gift cards?
Yes, we do offer gift cards which can be purchased online. There are great ways to give the gift of style to someone special. Gift cards can be redeemed online at checkout.

9. What care should be taken for my Romfeel garments?
To ensure the longevity of your Romfeel clothing, please follow the care instructions provided on the garment’s label. For general care, we recommend dry cleaning or gentle washing according to the fabric type.

10. Do you offer alterations?
Currently, we do not offer in-house alterations. However, we recommend taking your garments to a professional tailor for any necessary adjustments.